play exchange
play exchange
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This app is available for your device
play exchange
This app is available for your device
Contact
+91 6991321775
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the play exchange?
To log in, open the app and enter your registered mobile number to receive an OTP, which will verify your identity and grant access. This eliminates the need for a password or email login. Once verified, you can easily log in using this mobile number.
Q2: What should I do if I am not getting OTP?
To proceed, check your internet connection and wait for a strong signal. If you still don't receive the OTP after clicking "send," you can try again or reach out to the app's support system through live chat.
Q3: What should I do if I am not able to log in with my old number?
To log in, use the same active number. If the number has changed, send your KYC details to customer support via email to facilitate account transfer. This will help update your account with the correct information.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device and then download the latest version. This will allow you to log in and access the updated app without any problems. Once installed, you can play the app with ease.
Q1: What is the minimum withdrawal amount in the play exchange?
In this app, users can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. Withdrawals are only allowed for the money earned from gaming, not from bonuses. This means users can withdraw their gaming earnings, but not bonus amounts.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please complete and submit your KYC details in this app, including saving your Aadhar card, UPI information, and bank details. This is a necessary step to ensure a smooth experience with the app. Saving these details will also enable you to access various features and functions within the app.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically facilitate a process that takes anywhere from 30 minutes to 3 hours. However, payment delays may occasionally occur, requiring users to wait up to 24 hours. This delay can impact the overall processing time beyond the expected 3-hour window.
Q4: Why is the bonus balance not being withdrawn?
The money earned from the bonus can only be used in your gaming account and cannot be withdrawn. This means you can use the bonus funds to play games, but the winnings from those games can be withdrawn. The bonus earnings themselves, however, remain locked in your gaming account.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings to see the status of your withdrawal request. If the request is failing, don't worry as the funds will be added to your wallet account within 24 hours. If the issue persists, you can contact their care centre for assistance.
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